November Employee of the Month goes to... Breanna Agpalza!!
Breanna is always stepping up to help out the team and is typically #1 in Customer Delivery Feedback and most metrics. Breanna started Step Van a month ago and has been killing her routes and helping others with a smile on her face!
METRIC OF THE WEEK!
w/ tips from AMZL
Customer Escalation Defect (CED)
• Customer service and positive community member experiences are crucial to delivery success. Remain safe and courteous with all customers.
• Pay close attention to customer notes, delivery hints, and access codes to ensure successful deliveries.
• Utilize Driver Support whenever you encounter issues that prevent a successful delivery.
• Make sure you are at the correct address. Compare the address displayed in your app to both the package label AND the physical address on the building.
TOP CUSTOMER FEEDBACK
DKY6 Danielle Gibson
DTN6 Megan Spritz
DKY5 Adam Clemons & Jeremy Hisle
DRIVER INTERVIEW
Mirhonda has worked for GHS 5 months at our Louisville location and was nominated for the driver interview this week!
What motivates you at work?
"What motivates me to work is knowing that I work for a company that cares, knowing that my employer has my best interest at all times."
What is one thing that you wish people knew about your job?
"I wish people knew that it's actually fun. I really enjoy doing what I do because I'm a people person and majority of the customers are friendly people."
What advice would you give to new drivers?
"To the new drivers please don't over think it, it's not as hard and Remember safety is VERY IMPORTANT."
IMPORTANT CONTACTS
Payroll - payroll@ghsdelivers.com
HR - hr@ghsdelivers.com
DKY6
Dispatch / Desk - 502-230-1462
Manager (Dylan) - 270-872-3172
DTN6
Dispatch / Desk - 615-212-5401
Manager (Nick) - 502-794-2927
DKY5
Dispatch / Desk - 502-501-4548
Manager (John) - 859-382-1713
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